Frequently Asked Questions
GENERAL QUESTIONS
You can Cancel your paid subscription at anytime! You can find your Subscriptions in your Phone Settings.
Phone Settings > click on your name > Subscriptions
TECHNICAL QUESTIONS
First, make sure that you're NOT trying to access Pawfessional version via "Get Pawfessional Access" tab, because that is a Promo Page and it will always stay there, even if you're already subscribed.
You can check your Subscription in your phone settings to make sure that you've successfully subscribed to the Coverdogs App. (Phone Settings > click on your name > Subscriptions)
If you see your Subscription, then simply go back to the app, and when it asks you to pay (Get Pawfessional Access Page) just click on the Restore button, at the bottom of the page. (The restore button does not change color upon click but it works!) Then make sure to close the app, and reopen it. You should have Pawfessional Access now! Just click on "Cover" choose a photo, and then click on "cover icon" at the bottom left of your screen to start creating your covers! 🙂
If you're having issues, please email us at [email protected] and we'll be happy to guide you and offer more assistance!
This can happen sometimes after the server gets updated. Simply close the App, and reopen it, and the all covers should show.
If they still don't load, it means that the server is being updated at that time. In this case please give it a couple of hours, and try again.
You can Cancel your paid subscription at anytime! You can find your Subscriptions in your Phone Settings.
Phone Settings > click on your name > Subscriptions